Terms of Service

NESTIFY operates an online marketplace where independent property owners and management companies ("hosts") offer furnished residences to travellers, relocating professionals and organisations ("guests"). NESTIFY is not the owner or operator of the residences listed and is not a party to the accommodation contract formed between a guest and a host.

• You must be at least 18 years old and legally able to enter into contracts.
• Account details must be accurate and kept up to date; you are responsible for activity on your account.
• Hosts must complete identity and, where applicable, business verification before a listing is published.
• We may suspend or close accounts that breach these terms, applicable law or our safety standards.

Hosts are solely responsible for the accuracy of their listings, including photographs, amenities, pricing, availability, licences and local registration requirements. Hosts grant NESTIFY a non-exclusive licence to display listing content on the platform and in related marketing. NESTIFY may remove content that is misleading, unlawful or unsafe.

• A booking becomes binding once you complete checkout and receive a confirmation.
• Prices shown include the nightly rate plus any cleaning fee, service fee and taxes disclosed before payment.
• Currency conversion figures shown at checkout are indicative; your bank may apply its own rate and fees.
• Hosts are paid out after check-in according to the payout schedule shown in the host dashboard.

Each listing states its cancellation policy. Where a guest cancels within a free-cancellation window, eligible amounts are refunded to the original payment method. If a host cancels a confirmed booking, we will help the guest find comparable accommodation or issue a full refund. Reschedule requests are subject to host approval and availability.

• Respect the check-in and check-out times, occupancy limits and rules stated in the listing.
• Report damage promptly. Guests are responsible for damage caused during their stay.
• Parties, illegal activity and unauthorised subletting are prohibited.

Reviews may only be written by guests who completed a stay and by hosts responding to those reviews. We remove reviews that are fraudulent, discriminatory or unrelated to the stay.

To the maximum extent permitted by law, NESTIFY's liability arising from your use of the platform is limited to the amount of the service fee we received for the booking concerned. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

We may update these terms as the platform and applicable regulations evolve. Material changes will be announced in the app or by email before they take effect. Continuing to use NESTIFY after that date means you accept the updated terms.

Questions about these terms, or a legal notice, can be sent to our support team. See also our Privacy Policy and Cookie Policy.